Conditions for returns and refunds
Credits sent to an incorrect Player ID due to user error cannot be reversed. Once a top-up is confirmed by the game provider, the transaction is considered final.
If a system error occurs and your top-up is NOT delivered, you are eligible for a full refund. Refunds will be credited back to your Paimon Store wallet within 48 hours after we verify the issue.
To report a problem, please provide your transaction ID and a screenshot of your in-game account. Our support team will review the logs to resolve your case as quickly as possible.